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ilovethedoux

You can use the below Ship Insure link to file a claim. 

https://claim.shipinsure.io/file-claim

When asked for your order number, make sure to fill in the last 5 digits of your confirmation number. (Ex. 30-XXXXX)

They will help you track down your order and/or provide you with a replacement ASAP.

ShipInsure: File a Claim

Domestic Shipping:

-Standard shipping: UPS Ground 2-5 business days, depending on your location. 
-Economy/Free Shipping: 3-8 business days, depending on your location.
-Outlying Islands: up to 30 business days, depending on location
-APO/Military: USPS Priority (no tracking available)
-We do not ship internationally

Extended Shipping:
NEW DROPS • HOLIDAY ORDERS • BLACK FRIDAY

Due to high order volume, new product launch events, holiday season, and special event/Black Friday sale orders will ship from our facility in 5-10 business days, not including holidays or weekends.

What is your shipping policy?

Hi! If you have a complaint or concern regarding your shipment please email customerservice@thedoux.com . One of our team members will be more than happy to help you out!💕

I need assistance

You can Join the DouxGang mailing list for updates on all the newest drops!

You can sign up for the Douxgang through our website.

https://thedoux.com/pages/join-our-mailing-list

Thank you for your interest in joining the Douxgang, we are happy to have you!💕

How do I join the mailing list?

Our products are formulated for all hair types and textures in mind! It doesn't matter if you have high porosity hair, gray hair, 4C hair, or half your head shaved, our products are made for you!

Will your products work for my hair?

MOUSSE DEF BIGGIE-SMALL BUNDLE

2PACK TRAVEL BUNDLE with MOUSSE DEF & CRAZYSEXYCURL Texture Foams

CRAZYSEXYCURL BIGGIE-SMALL BUNDLE

Double UP Bundle

Yes, we do! We just launched 4 bundles featuring our travel-size foams:

Do you have travel-size products?

Did you place an order during our 2-hour FLASH SALE on Monday 2/19?

Due to high order volume, new product launch events, holiday season, and special events sale orders will ship from our facility in 5-10 business days, not including holidays or weekends.

Once shipped you will receive confirmation and tracking for your order!

Will your products work for my hair?

Get more information

The Doux Shipping Policy

The Doux Order Inquiries

The Doux Hair Education

The Doux Products

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