Order Processing
Expect orders to be processed from our facility within 1-3 business days from the time of purchase. Processing times may take longer for APO/Military Addresses.
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The Doux Order Inquiries
Order Changes
Please review your order carefully before completing your purchase. We are unable to accept requests to combine shipping, add/delete items, or change your address once your order has been moved to fulfillment. Reach out to [email protected]
Order Status
You will receive a shipping confirmation when the label for your order is printed. If you have received a shipping confirmation, but are unable to track the item, your order is still being processed. It will begin tracking when it is scanned by the s
Returns
TheDoux.com does not accept returns once an order has shipped. All sales are final. In the case of missing or incorrect items, please contact [email protected].
Cancel Your Order
Once an order is processed and moved to fulfillment, it cannot be canceled. Reach out to [email protected] if you have any questions.
Exchanges
We do not accept exchanges. If your order arrives incorrect, incomplete, or damaged, we will happily replace your merchandise with the correct item ordered. Claims for replacement must be made within 10 business days of receipt. Please include a phot
Damaged/ Incorrect Orders
If your order arrives incorrect, incomplete, or damaged, we will happily replace your merchandise with the correct item ordered. Claims for replacement must be made within 10 business days of receipt. Please include a photo and description of the dam
Lost/ Stolen Packages
The Doux LLC is not responsible for lost or stolen packages. Reach out to [email protected] so that we can connect you with your ship insurance solution or assist you in filing a claim with the carrier. No refunds, replacements, or credits
Returned/ Refused Shipments
The Doux is not responsible for undelivered packages, or incomplete/incorrect shipping addresses. Returned/refused shipments are evaluated on a case-by-case basis. We cannot guarantee that a replacement will be facilitated. Reach out to customerservi
Returns to Our Retailers
The Doux is not responsible for items purchased from one of our retail partners. If you purchased The Doux from another retailer and would like to process a return, please contact the retailer where the product was purchased.
Backorders
When an item in high demand sells out unexpectedly, it may be placed on backorder. In the case that the backordered item will be available within 10 business days, the order will be split, and you will receive the backordered item at a later date. In
Stores/Retailers
Our products are sold at Target, Sally Beauty, Walmart, JC Penny, Kroger, Rite Aid, Walgreens, CVS, Harmon, HEB, Meijer, Cosmoprof, Armstrong McCall, Publix, Wakefern & Fresh Grocer, Nexcom, DeCA, Nordstrom Rack, Wegmans, Giant Eagle, AAFES, Hannafor